Get in touch with us
Online Services
Order account statements, change personal details, receive benefits and more at any time.
Commendations, criticism, ideas
How happy are you with our service? Write to us!
Opening hours
Counter
We would be happy to welcome you at each of our locations during the following hours:
8.30 a.m. to 11.30 a.m.
1.30 p.m. to 4.30 p.m.
Telephone calls
Our teams will take your call during the following hours:
8 a.m. to 12 p.m.
1.30 p.m. to 5 p.m.
Special opening hours
Delays in contacting Client Service
From 20 January until 28 February 2025, we are expecting a high number of calls. It’s best to call us between 1.30 pm and 5 pm.
Locations
Stiftung Auffangeinrichtung BVG
Elias-Canetti-Strasse 2
8050 Zürich
Fondation institution supplétive LPP
Boulevard de Grancy 39
1006 Lausanne
Fondazione istituto collettore LPP
Viale Stazione 36
6500 Bellinzona
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
We have more than a million customers. We receive a total of around 1.5 million emails per year. This huge quantity means that it is not practicable to reply to every email individually. Furthermore, there are various processes that require the relevant person to prove their identity, which cannot be done by email. We understand the need for digital communication and take this seriously. We offer various online forms and the up.aeis.ch platform, where you can submit missing documents in electronic form. Other online services are currently being tested.
Do you work for an editorial office and have a journalistic concern? We would be happy to receive your enquiry in writing and will get in touch with you as soon as possible. Please allow us a window of 24 hours for professional clarifications.
If your concern relates to undeliverable accounts, you can find here the most frequently asked questions and answers.
Please note: Any enquiries that we receive from people other than media representatives via this form will not be answered. Thank you for your understanding.