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We always strive to improve our customer service. Your opinion plays a key role in this. We will gladly accept your feedback and suggestions using the form below.



Standort Deutschschweiz
Stiftung Auffangeinrichtung BVG

Elias-Canetti-Strasse 2
8050 Zürich

Agence régionale de la Suisse romande
Fondation institution supplétive LPP

Boulevard de Grancy 39
1006 Lausanne

Agenzia regionale della Svizzera italiana
Fondazione istituto collettore LPP

Viale Stazione 36
6501 Bellinzona

Opening hours


We would be happy to welcome you at each of our locations during the following hours:

8.30 a.m. to 11.30 a.m.
1.30 p.m. to 4.30 p.m.

Telephone calls

Our teams will  take your call during the following hours:

8 a.m. to 12 p.m.
1.30 p.m. to 5 p.m.

Special opening hours

Please note our opening hours before and over the public holidays. 

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Why can’t I communicate with the Substitute Occupational Benefit Institution by email?

Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
We have more than a million customers. We receive a total of around 1.5 million emails per year. This huge quantity means that it  is not practicable to reply to every email individually. Furthermore, there are various processes that require the relevant person to prove their identity, which cannot be done by email. We understand the need for digital communication and take this seriously. We offer various online forms and the platform, where you can submit missing documents in electronic form. Other online services are currently being tested.

Do you work for an editorial office and have a journalistic concern? We would be happy to receive your enquiry in writing and will get in touch with you as soon as possible. Please allow us a window of 24 hours for professional clarifications.

If your concern relates to undeliverable accounts, you can find here the most frequently asked questions and answers.

Please note: Any enquiries that we receive from people other than media representatives via this form will not be answered. Thank you for your understanding.