Contact us
Use our forms
Manage your affairs conveniently online. Thanks to the online services, you can easily send us your enquiry at any time.
Locations
Stiftung Auffangeinrichtung BVG
Elias-Canetti-Strasse 2
8050 Zürich
Fondation institution supplétive LPP
Boulevard de Grancy 39
1006 Lausanne
Fondazione istituto collettore LPP
Viale Stazione 36
6501 Bellinzona
Opening hours
Counter
We would be happy to welcome you at each of our locations during the following hours:
8.30 a.m. to 11.30 a.m.
1.30 p.m. to 4.30 p.m.
Telephone calls
Our teams will take your call during the following hours:
8 a.m. to 12 p.m.
1.30 p.m. to 5 p.m.
Special opening hours
Christmas
- Tuesday, 24 December 2024 – open until 4.00 pm
- Wednesday, 25 December 2024 and Thursday, 26 December 2024 – closed
New Year
- Monday, 30 December 2024 – open until 4.00 pm
- Tuesday, 31 December 2024 until Thursday, 2 January 2025 – closed
Bellinzona
- Monday, 6 January 2025 – closed
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
We have more than a million customers. We receive a total of around 1.5 million emails per year. This huge quantity means that it is not practicable to reply to every email individually. Furthermore, there are various processes that require the relevant person to prove their identity, which cannot be done by email. We understand the need for digital communication and take this seriously. We offer various online forms and the up.aeis.ch platform, where you can submit missing documents in electronic form. Other online services are currently being tested.
Do you work for an editorial office and have a journalistic concern? We would be happy to receive your enquiry in writing and will get in touch with you as soon as possible. Please allow us a window of 24 hours for professional clarifications.
If your concern relates to undeliverable accounts, you can find here the most frequently asked questions and answers.
Please note: Any enquiries that we receive from people other than media representatives via this form will not be answered. Thank you for your understanding.