Get in touch with us
Online Services
Order account statements, change personal details, receive benefits and more at any time.
Commendations, criticism, ideas
How happy are you with our service? Write to us!
Opening hours
Counter
We would be happy to welcome you at each of our locations during the following hours:
8.30 a.m. to 11.30 a.m.
1.30 p.m. to 4.30 p.m.
Telephone calls
Our teams will take your call during the following hours:
8 a.m. to 12 p.m.
1.30 p.m. to 5 p.m.
Offices closed
On Friday, 4 September 2026, all three of our locations will be exceptionally closed (counters and phone lines).
We will be pleased to be available again from Monday, 7 September 2026.
Thank you for taking note.
Locations
Stiftung Auffangeinrichtung BVG
Elias-Canetti-Strasse 2
8050 Zürich
Fondation institution supplétive LPP
Boulevard de Grancy 39
1006 Lausanne
Fondazione istituto collettore LPP
Viale Stazione 36
6500 Bellinzona
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
Why can’t I communicate with the Substitute Occupational Benefit Institution by email?
We have more than a million customers. We receive a total of around 1.5 million emails per year. This huge quantity means that it is not practicable to reply to every email individually. Furthermore, there are various processes that require the relevant person to prove their identity, which cannot be done by email. We understand the need for digital communication and take this seriously. We offer various online forms and the up.aeis.ch platform, where you can submit missing documents in electronic form. Other online services are currently being tested.
Do you work for an editorial office and have a journalistic concern? We would be happy to receive your enquiry in writing and will get in touch with you as soon as possible. Please allow us a window of 24 hours for professional clarifications.
If your concern relates to undeliverable accounts, you can find here the most frequently asked questions and answers.
Please note: Any enquiries that we receive from people other than media representatives via this form will not be answered. Thank you for your understanding.