Tell us what you think

Would you like to tell us about a positive experience you had with our customer service? Or tell us about something we did that you were not satisfied with?

Please send us your feedback using the following form:

We appreciate your positive comments and any suggestions you may have. We are very keen for all our customers to be satisfied!

What happens to your feedback?

We not only accept your positive comments; we are open to criticism and complaints. We analyse your suggestions and use them to improve our processes.
Some changes can be put into place quickly. Others need more time because there are technical aspects to deal with. We thank you for your understanding.

Together with you we optimise our service

Provide evidence of life electronically

Recipients of pensions must regularly provide evidence of life so that their pensions can be paid out. In order to avoid the associated costs, evidence can be provided to the Substitute Occupational Benefit Institution via an online identification procedure without having to go to an authority’s office.

> Upload documents

Return acknowledgement of debt electronically

Eliminate postage costs: Simply upload the signed acknowledgement of debt for your repayment plan to our platform. Every payment agreement now includes a link to the document upload and a personal code to identify yourself on the platform.

> Upload documents

Confirmation of receipt of pension applications

You will receive written confirmation from us in a timely manner, so that you can rest assured that we have received your documents and that we will consider your request. Please note that the process of considering your application for pension benefits may take several months. Complex and time-consuming investigations in cooperation with other social insurance companies are an essential part of this process.

Apply for a feasibility check electronically

The fastest way to get a feasibility check for a divorce is through our online form. The requirement for this is that divorce proceedings have already been initiated. All you need to enter on the form is your personal details and your social insurance number. This allows clients, law firms and the courts to apply for documents easily.

> Go to the Feasibility check online form

Payments transferred abroad in foreign currency

Our standard procedure is to transfer payments abroad in the currency of the country in question to minimise bank fees and avoid exchange rate costs. However, payment is also possible in Swiss francs on request.